Chainalysis - Customer Support Specialist

• Build a close-to-expert understanding of our products and services • Respond to customer inquiries regarding the Chainalysis platform and ensure the customer finds a satisfactory solution • Partner with Customer Success, Sales, and/ or Engineering to help identify product issues and resolve them • Partner with senior members of the support department to identify and provide support for process improvements on all aspects of the support role • Answer advanced product usage and technical questions across our product suite • Proactively engage with the various customer profiles that make up our customer base • Seamlessly switch from reactive inbound support requests via email, chat, and phone channels to proactive outreach for new and existing customers • We’re looking for candidates who have: • Technical support experience working directly with software products with an understanding of how RESTful APIs, SaaS, and On-Premises software solutions work • Experience working in Zendesk or an equivalent Customer Support platform is a plus • High attention to detail with the proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) • Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms • Excellent written and verbal communication skills in both English and Hebrew • A desire to build a career in the exciting Web3, blockchain, and crypto space • A desire to advance your career in a Customer Experience organization • Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. • You belong here. • You belong here.