Jeeves - Bilingual Collections & Accounts Receivable Specialist
Requirements
• Location: This role is based out of Colombia, and is a full-time hybrid position where it is required to come into our office in Bogota. #LI-HYBRID • Experience: Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector. • Language: Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders. • Work Ethic & Competencies: Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections. • Fintech/Banking Mindset: Strong foundational understanding of corporate liquidity, and financial risk mitigation. • Technical Proficiency: Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases. • Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field. • Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow-ups. • Location Requirement: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). #LI-HYBRI • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Portfolio Management: Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages. • AI Partner & System Management: Directly monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly. • Proactive Risk Mitigation: Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team. • Internal Navigation & Alignment: Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go-To-Market (GTM), Customer Support, Accounting, and Payment Application. • External Partner Management: Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts. • Autonomous Execution: Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails. • Strategic Communication & Follow-up: Execute high-level executive outreach via phone, email, and chat. Maintain a strict, target-driven follow-up cadence to ensure tasks, commitments, and payments are performed exactly on time. • Financial Analysis: Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures.
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