aircall - Billing Specialist

Remote - NA2mo ago

Remote Junior WW Payments Software Accounts Payable Specialist B2B Accounts Receivable

Requirements

• Fluency in English and Spanish. French and German are a plus. • 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience. • Excellent written and verbal communication skills • Experience with ticketing tools and support systems • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders) • Analytical mindset with curiosity to investigate and resolve complex inquiries • Strong time management and prioritization skills • High level of empathy and customer orientation • Ability to multitask across different platforms and communication channels • Comfortable working cross-functionally in an international, multilingual, remote environment • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.) • Assist customer-facing teams with invoicing, subscriptions, and payment management topics • Maintain accurate customer account balances • Collaborate closely with the Accounts Receivable and Cash Collection teams • Build and maintain professional relationships by delivering a world-class billing support experience • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Benefits

• 🚀 Key moment to join Aircall in terms of growth and opportunities • 💆‍♀️ Our people matter, work-life balance is important at Aircall • 📚 Fast-learning environment, entrepreneurial and strong team spirit • 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset • 🏨 Medical, dental, and vision insurance is 100% covered • 📈 401k plan with company matching! • ✈️ Unlimited PTO — take the time you need to come to work feeling great! • ⭐️ Wellness, internet, and childcare reimbursements • 💚 Generous parental leave policy • DE&I Statement: