1mind - Superhuman (Agent) Architect

United States, Hybrid$125k - $220k1mo ago

In Office Principal NA Artificial Intelligence Software Solutions Architect Implementation Engineer SQL Vector Python JavaScript Jira

Requirements

• 3 - 5+ years in a technical, customer-facing role (e.g., Solutions Architect, Implementation Engineer, or Technical Account Manager) within a SaaS environment. • Proven track record of system integration: You should be comfortable working with REST APIs, webhooks, and middleware. • Background in Workflow Design: Experience mapping complex business processes using tools like LucidChart, Miro, or Visio. • Client Management: Experience managing high-stakes projects for enterprise-level stakeholders, specifically during the "onboarding" or "activation" lifecycle. • What Will Help You Thrive • The "Architect" Mindset: You enjoy zooming out to see the big picture of a system, but you have the discipline to zoom in and fix a broken line of logic. • High Emotional Intelligence: You can read a room and pivot your communication style from "deeply technical" for developers to "value-driven" for executive stakeholders. • Adaptability: You are excited by the "blank canvas" of AI and aren't afraid to build the playbook as you go in a fast-evolving industry. • Relentless Curiosity: You want to understand the "why" behind every customer request to build a better "how." • AI/ML Literacy: Familiarity with LLM prompt engineering, vector databases, or natural language processing (NLP) concepts. • Technical Proficiency: Knowledge of Python, JavaScript, or SQL is a major plus for troubleshooting integrations. • Industry Knowledge: Experience in CX (Customer Experience) or Digital Transformation sectors. • Project Management: Proficiency with tools like Asana, Jira, or Monday.com http://Monday.com to keep multi-phase activations on track.

Responsibilities

• Architect Superhuman Activation: Lead the technical discovery and "blueprint" phase for new customers, mapping their existing business systems to our AI framework. • System Mapping & Integration: Design and implement the data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, and proprietary databases). • Experiential Configuration: Fine-tune Superhuman experiential elements such as visualizations, logic gates, and response triggers. • Customer Consultation: Serve as the technical face of the services team, guiding stakeholders through the activation journey and translating complex technical hurdles into clear, actionable outcomes. • Quality Assurance & Optimization: Conduct rigorous testing of agent behaviors pre & post-deployment to ensure peak performance and reliability. • Feedback Loop: Partner with Product and Engineering teams to advocate for new features and platform enhancements based on real-world activation challenges.

Benefits

• Be at the forefront of AI-powered GTM operations • Shape the future of how humans and AI collaborate in high-stakes business environments. • Work alongside a team of builders at the forefront of AI, product design, and GTM innovation. • Design for a product that lives at the intersection of visual design, voice, motion, and intelligence. • Remote-first, fast-moving culture with ownership, autonomy, and impact from day one. • Expand your network of Superhumans!