Pathward, N.A. - Fraud Risk Management and Operations Manager

• Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls. • Manage and oversee team responsible for:– Level 1: Fraud alert review, triage, and disposition– Level 2: Fraud case investigation, escalation, and resolution • Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations. • Assist in overseeing applicable components of the BSA/AML program, including suspicious activity identification and escalation, when fraud activity meets SAR reporting thresholds. • Partner with cross-functional teams (e.g., Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls. • Participate in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging typologies. • Collaborate with senior leadership to develop and execute strategic initiatives that enhance fraud detection effectiveness, investigative quality, and operational efficiency. • Drive continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols. • Other duties as assigned • Bachelor's degree or equivalent education and work experience. • CAMS, CFE, or other fraud/financial crimes certification preferred. • Typically 5+ years with bachelor's or equivalent. • Experience in fraud operations, including alert review, case investigation, and fraud typology analysis. • Focuses on performance within fraud operations, including alert accuracy, investigative quality, and timeliness. • Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations. • Addresses routine operational issues (e.g., alert queues, case backlogs) with known solutions; escalates ambiguous or novel fraud patterns.Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards. • Engages primarily with internal stakeholders, with growing interaction across Risk, Compliance, and Product teams for fraud-related initiatives. • Executes established processes; provides frontline feedback to improve fraud detection rules, workflows, and investigative procedures. • The responsibilities listed above are not all inclusive and may be changed at any time.