sift - Professional Services Consultant
Requirements
• Experience implementing fraud prevention platforms at a leading fraud technology provider; or • Hands-on experience as a Fraud Analyst, Fraud Operations Manager, Risk Analyst, or Fraud Strategy Professional responsible for managing fraud programmes. • You will act as a trusted advisor throughout the customer lifecycle, helping organisations reduce fraud losses, improve approval rates, streamline operations, and build effective risk strategies. • Bachelor's degree in Business, Information Technology, Computer Science, or a related field. • 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field. • Experience implementing or managing fraud detection and prevention solutions. • Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse. • Experience working directly with customers or stakeholders in a consultative capacity. • Ability to translate business requirements into practical fraud solutions. • Strong analytical and problem-solving skills. • Excellent communication, presentation, and stakeholder management skills. • Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies. • Travel up to 30%. • Ability to work flexible hours to provide coverage to West Coast & European customers. • Experience working at a fraud technology provider such as Sift, Forter, SEON, Riskified, Feedzai, Sardine, or similar organisations. • Previous experience as a Fraud Analyst, Fraud Operations Manager, Risk Manager, or Fraud Strategy Lead. • Experience supporting e-commerce, fintech, payments, marketplaces, gaming, banking, or digital platforms. • Knowledge of machine learning-based fraud detection, risk scoring, and decisioning systems. • Experience managing multiple customer implementations simultaneously. • Project management certification or equivalent experience.
Responsibilities
• Customer Implementation & Solution Delivery: • Lead customer onboarding and implementation projects from discovery through go-live. • Gather business, operational, and technical requirements to design effective fraud prevention solutions. • Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes. • Partner with customer technical teams to support API integrations and deployment activities. • Develop implementation plans and success criteria aligned to customer objectives. • Fraud Strategy & Advisory: • Advise customers on fraud prevention best practices across payments, account takeover, onboarding, identity, abuse, and emerging fraud threats. • Analyse customer fraud trends, operational workflows, and performance metrics to identify optimisation opportunities. • Recommend strategies that balance fraud reduction, customer experience, operational efficiency, and revenue growth. • Conduct fraud strategy workshops and executive business reviews with key stakeholders. • Technical Consulting: • Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities. • Support customers in interpreting risk signals, model outputs, and fraud performance metrics. • Collaborate with Product, Engineering, Customer Success, and Support teams to resolve complex customer challenges. • Translate customer requirements into scalable solution designs and product feedback. • Training & Enablement • Deliver customer training and knowledge transfer sessions. • Create implementation documentation, best practice guides, and operational playbooks. • Enable customers to independently manage and optimise their fraud programmes. • Cross-Functional Collaboration • Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes. • Share customer insights and industry trends to influence product roadmap and innovation. • Contribute to internal best practices, implementation methodologies, and consulting frameworks. • Successfully deliver customer implementations and migrations. • Become a trusted advisor for fraud strategy and solution optimisation. • Help customers reduce fraud losses while maintaining strong customer experience and approval rates. • Contribute to implementation best practices that improve customer outcomes and time-to-value. • Let’s build it together: • At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet. • This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy
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