GoFundMe - Manager, Strategy & Operations

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance. • Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent. • Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones. • Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity. • Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards. • Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs. • Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs. • Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars. • Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact. • Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development. • Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level. • Drive change management efforts associated with new programs, policies, tooling launches, or organizational models. • 7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years in a people management role. • Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments. • Demonstrated experience managing complex, cross-functional programs that delivered measurable outcomes at the senior leadership level. • Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions. • Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy. • Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously without losing sight of the details. • Strong executive communication skills — able to distill complex, ambiguous situations into clear narratives and actionable recommendations. • Ability to operate autonomously and proactively in ambiguous, fast-moving environments. • Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority. • Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity at a high-growth technology, ecommerce, fintech, or marketplace company. • Familiarity with regulatory frameworks relevant to technology platforms (e.g., GDPR, CCPA, AML/KYC, or sector-specific requirements). • Proficiency with project management tools such as ClickUp, Jira, or Monday.com; comfort with data tools such as SQL, Tableau, or Looker is a plus.