kong - Professional Services Strategy & Operations Manager
Requirements
• A builder’s mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce to support a scaling PS org. • Curiosity and analytical strength, with a knack for uncovering drivers of revenue, spend, and customer outcomes, systematically turning data into actionable insights. • A passion for efficiency, using automation, AI solutions, and process improvements to streamline workflows and reduce overhead. • A strong focus on accuracy and data integrity, ensuring leadership can rely on your metrics and forecasts. • The ability to collaborate closely with executives, supporting their strategy while also contributing your own insights to shape it. • Clear communication and a collaborative spirit, making you a trusted partner across PS, Finance, and Sales. • Expertise in Google Sheets and Google Slides, with a working knowledge of SQL to update existing queries. • 4+ years of experience in operations within enterprise software. • Complete autonomy with Tableau reporting and SQL • Knowledge of AI automation platforms (Claude, N8N,...)
Responsibilities
• Be the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome tracking. • Improve team efficiency by streamlining workflows, reducing manual effort, and enhancing productivity. • Implement automations and AI solutions that eliminate repetitive tasks and create more time for customer-facing work. • Collaborate with Salesforce administrators to optimize and scale PS systems. • Support and improve core PS administrative operations, including month-end procedures, expense management, revenue tracking and forecasting, partner costs, and ROI analysis. • Maintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomes. • Partner with Finance and RevOps to align PS financial planning and reporting with broader company goals. • Conduct deep-dive analyses on margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership. • Act as the go-to resource for all PS-related systems, processes, and analytics questions.
Benefits
• $138,380 – $162,800 • Offers Bonus • Kong has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Add anything else you would like to share. • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Yes, Kong can contact me about future job opportunities for up to 3 years. • Note: The consent period lasts for 3 years • Recruiting Privacy Policy • Kong may use Artificial Intelligence with this application. Learn more.
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