synthesia - Revenue Operations Specialist - Solutions & Services

• Minimum of 3 years of experience in a Revenue Operations, Business Operations, or Commercial Operations role, ideally within a fast-growing SaaS business. • Hands-on Salesforce experience: you understand objects, fields, reports, and ideally flows or other automation features. • Experience with automation tooling (Zapier, Workato, or similar) and comfort designing multi-step workflows that connect systems across the RevOps stack. • SQL proficiency: able to write and structure queries independently to answer business questions and validate data. • Demonstrated ability to design reportable, repeatable processes and translate them into documented standards that teams can follow. • Experience building dashboards and operational reports for non-technical stakeholders, including Solutions or CS leadership. • Strong analytical instincts and attention to data quality - you notice when something doesn't add up and you dig until you understand why. • Exposure to professional services or consulting operations is strongly preferred - you understand how consulting engagements are scoped, staffed, and tracked. • Experience in a Post-Sales, CSOps, or Services Ops capacity; familiarity with customer lifecycle concepts in a subscription business. • Pre-Sales exposure is a plus: familiarity with pilot programmes and optimising the pre-to-post sales handover process. • Planhat experience is a bonus; experience with another CS platform (Gainsight, ChurnZero, Vitally, etc.) is also valued. • Comfort working with data warehouse environments (Snowflake, BigQuery) or BI tools (Omni, Looker, Tableau) is desirable. • Able to translate business challenges into technology and process-led solutions.