pivotal-health - Client Strategy & Operations Manager
Requirements
• 4–6 years in a client-facing operations, strategy, or analytics role such as Client Strategy & Operations, Implementation, or Account Management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required. • Direct experience working with or inside large health systems and hospitals is required. You understand how a hospital revenue cycle actually runs, how its data actually flows, and what the nuances to working with health systems are. You bring SME level experience and are excited to take on incorporating your experience into our product. • Strong SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau. • Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex data findings into one-paragraph executive insights. • Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escalate. • Demonstrated success leading cross-functional initiatives and complex client implementations, with strong project management and operational excellence skills. • Experienced mentor and team contributor who thrives in high-growth, fast-paced environments. • Experience at a Series A or early-stage startup • Experience working with the Independent Dispute Resolution process (IDR)
Responsibilities
• Own end-to-end client operations for a portfolio of large health system and hospital clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations. • Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality • Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and executive-ready process recommendations. Build dashboards to surface important information in a timely manner, and then act on it. • Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a strategic partner with ideas on how we can move the lever for our clients • Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward • Mentor analysts on the team, contribute to playbooks and onboarding documentation, and consistently work to improve our internal processes, always focused on building an operating system that lets CS&O scale.
Benefits
• $120K – $150K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • If helpful, feel free to share how to pronounce your name. • We’ll only use this to contact you about your application. • Your resume gives us context on your experience. Feel free to include links to LinkedIn, GitHub, or anything you’re proud of. • or drag and drop here • We ask this to understand time zone alignment, work authorization, and any role-specific location needs. Remote and hybrid expectations vary by role and are shared in the job description. • This helps us understand work authorization requirements. We do not use this information to evaluate qualifications for the role. • We ask this to understand your general expectations; it’s not a commitment or final offer. Compensation is based on role scope, experience, and location. • This helps us understand how candidates find us. • Event/Confernece • Feel free to share a portfolio, GitHub, or anything else that helps tell your story. • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above
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