dailypay - Fraud Operations Manager
Requirements
• This role will report to the Director of Trust & Safety and will be responsible for overseeing a team of 5-15 investigators and 3-5 team leads with opportunity for growth. • Bachelor’s degree with 6-10 years of experience in fraud, accounting, or finance • Minimum of 2 years of people management and leadership experience required • Mastery of high-growth fintech fraud typologies, including Account Takeover (ATO), identity theft, and debit card fraud • Advanced proficiency in SQL and experience applying AI/Automation tools to optimize operational workflows and capacity • Exceptional interpersonal skills with a proven ability to translate technical fraud findings into business insights for cross-functional partners • Multi-institutional fintech experience and CFE certification preferred
Responsibilities
• Strategic KPI Ownership: Act as the primary owner of Key Results (KRs) for the department, developing and implementing strategies to achieve and exceed confirmed fraud rate targets • Department Scaling: Work cross-functionally with PeopleOps and Finance to design and implement the long-term staffing model, including the creation of specialized sub-teams • Senior Partner Relationship Management: Lead technical and operational conversations with critical external partners to align detection logic and ensure compliance • High-Level Stakeholder Management: Collaborate with the Compliance, Legal, Product, and Engineering to embed risk controls into the product lifecycle • Comprehensive Reporting: Author executive summaries and board-level reports that quantify financial ROI of the fraud program • Tooling & Technology Evaluation: Lead the evaluation and implementation of new fraud detection technologies to continuously improve the platform’s prevention capabilities • Implementation Oversight: Direct the end-to-end operational implementation for product launches and company initiatives, ensuring all investigative workflows are optimized for new markets • Crisis Leadership: Lead the departmental response to system-wide incidents or bad-actor waves, coordinating with Engineering and Product to deploy immediate mitigations
Benefits
• New York City$115K – $151K • Offers Equity • Remote, Standard$99K – $130K • Offers Equity • Remote, Premium $104K – $136K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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