Automattic Careers - Product Operations Manager, Jetpack
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Requirements
• Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones. • Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically. • Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints. • portfolio environment • Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates. • Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action. • Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum. • Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale. • Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services. • suite • Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market. • Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints. • Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product.
Responsibilities
• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity. • Own the Jetpack operating cadence • Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities. • Portfolio coordination across a suite • Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure. • Cross-team dependency management • Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp. • Release and launch operations for a multi-surface product • Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing. • Operational ownership for packaging and change management • Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact. • Status, visibility, and reporting • Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work). • Risk and incident-adjacent coordination • Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work. • Governance and lightweight process • Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum. • Facilitation and alignment • Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them. • Continuous improvement
Benefits
• Salary range: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. • $100,000 to $170,000 USD • We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. • We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote • Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. • We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
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