EvenUp - Product Solutions Manager
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Requirements
• 6+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations), with 2+ years of direct people management experience. • 2+ years of direct people management experience • Team Scaling: A proven track record of hiring, training, and managing high-performing implementation, operations, or technical success teams during a period of rapid growth. • Team Scaling: • Enterprise Implementations: Deep experience overseeing customization-heavy "system of record" implementations for large enterprise customers. • Enterprise Implementations: • Technical Fluency (SQL & AI): You must have the technical chops to coach your team on writing/testing AI prompts and executing SQL queries for custom reporting. • Technical Fluency (SQL & AI): • Scrappy & Strategic: You can operate in the weeds when necessary to support your team, but know how to zoom out and build scalable processes. You make sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing. • Scrappy & Strategic: • Customer-Centric Focus: Experience handling executive-level customer escalations and managing critical external stakeholders to ensure implementation success. • Customer-Centric Focus: • Prior professional experience working with an enterprise "system of record." • Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems. • Experience managing distributed or remote teams. • Notice to Candidates: • EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.
Responsibilities
• Team Building & Leadership: Manage, mentor, and coach an initial team of two Product Solutions Associates, with a mandate to rapidly hire, onboard, and scale out the function through the end of the year. • Team Building & Leadership: • Implementation Strategy & Oversight: Oversee the portfolio of customer implementations. Serve as the primary escalation point for complex technical and operational setups, ensuring your team is delivering high-quality configurations. • Implementation Strategy & Oversight: • Process Scaling & Playbook Creation: Transition scrappy, early-stage processes into robust, scalable systems. Operationalize how the team configures Smart Workflows, document templates, and task plans to pave the way for future handoffs to the broader Customer Success team. • Process Scaling & Playbook Creation: • Technical Quality Assurance: Set the standard for your team’s technical outputs. Oversee the drafting, testing, and refinement of AI prompts, and ensure SQL-based custom reporting and complex data mapping are accurate and meet firm needs. • Technical Quality Assurance: • Lead UAT & Program Management: Oversee the design of User Acceptance Testing (UAT) scenarios. Coordinate with external executive stakeholders and partner with internal ops teams to align cross-functional processes (e.g., mailroom/fax attribution). • Lead UAT & Program Management: • Strategic Product Feedback Loop: Triage critical, systemic failures during rollout. Aggregate missed use cases and feedback from your team to provide Product and Engineering leadership with prioritized, actionable data to improve the platform. • Strategic Product Feedback Loop: • How Success Is Measured • Team Growth & Performance: Successfully hiring, onboarding, and retaining a high-performing team of Product Solutions Associates. • Team Growth & Performance: • Deployment Velocity & Quality: Firms are successfully deployed on the new system across your team's portfolio with high client satisfaction, predictable timelines, and minimal operational friction. • Deployment Velocity & Quality: • Scalability: Clear, repeatable implementation playbooks and technical standards are established and adopted. • Scalability: • Product Impact: Product and Engineering teams are equipped with prioritized, aggregated feedback that directly improves the platform's v2 and beyond. • Product Impact:
Benefits
• US Remote$100,000 – $165,715 • Offers Equity • San Francisco $115,472 – $187,602 • Offers Equity • Canada Remote$92,061 – $166,750 • Offers Equity • The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Is there a name you go by that is not your legal name? • or drag and drop here • No, I do not require visa sponsorship to work in the United States • Yes, I require visa sponsorship to work in the United States • No, I do not require work permit sponsorship to work in Canada • Yes, I require work permit sponsorship to work in Canada • Yes, in the San Francisco office • Yes, in the Toronto office • No, I'm not able to work in-person at least 3 days a week from an office
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