Everpure - Inside Partner Account Manager
Requirements
• Comprehension Skills. Ability to learn internal/external tools, partner programs and processes is the baseline for quickly solving partner inquiries. • Operational Acumen. You will be multi-tasked. A strong ability to maneuver through solving different types/levels of issues is a key to expedite closure. • Operational Acumen • Collaboration skills. Owning the conversation with multiple stakeholders internally and externally, as it requires a team to solve partner inquiries. • Problem Solving. Processes are never perfect. A demonstrated ability to improve internal/external processes will help ensuring mid-long term success of partner engagements • Problem Solving • WHAT YOU MAY GAIN THROUGH THIS ROLE... • Besides pay & benefits, this role offers opportunities to • Understand channel sales basics at a global IT organization • Improve problem solving, business acumen and operational excellence skills • Successfully collaborate in a diverse, global work environment • With a great track record at this role, the candidate may be fit for in the future • PAM role in Singapore to gain additional partner management expertise • Sales/Channel Operations specialist role to deliver larger impacts by leveraging operational & process expertise • WHAT YOU CAN EXPECT FROM US: • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. • Innovation • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! • Growth • Team: We build each other up and set aside ego for the greater good. • And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. • ACCOMMODATIONS AND ACCESSIBILITY: • Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview. • OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: • We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Responsibilities
• Ensuring operational excellence: • Navigate partners with knowledge of partner program details, partner portal and other partner tools • Handle deal registration approvals, rejections, extensions, reassignments and issues • Field and redirect inbound queries from partners • Assist PAMs in onboarding new resellers and distributors • Managing & improving partner related processes: • Assessing operational processes and identifying opportunities to streamline • Documenting new processes as they are introduced for partners
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