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deliveroo - Finance & Strategy Manager – Support Operations & Quality

London - The River Building HQ2d ago

In Office Senior EMEA Finance Manager Tax Manager Excel Snowflake Looker SQL Documentation Performance Reviews

Requirements

• 5+ years of experience in finance, strategy, analytics or similar, ideally in an operations-heavy or customer support environment. (IB background is preferred) • Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models and scenario analysis); experience working with BI tools and SQL/Looker/Snowflake is a plus. • Proven track record of turning data into clear stories and recommendations for senior stakeholders, both in written materials and live discussions. • Experience working as a business partner with cross-functional teams (e.g. Operations, WFM, Product, Regional Finance), balancing short-term firefighting with long-term improvements. • Comfort with ambiguity and incomplete data: you can structure problems, make reasonable assumptions, and iterate quickly as better information becomes available.

Responsibilities

• Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation. • Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership. • Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling and cost plans. • Design and maintain allocation keys and cost attribution logic (local vs SSC vs outsourced; supported country mapping; to fairly and transparently reflect Support economics. • Run deep-dive variance analyses vs budget, explaining root causes, separating structural vs one-off effects, and quantifying impact of actions or policy changes.

Benefits

• At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.