mistral - AI - Solution Operations Manager

• Singapore-HQ Bridge: Localisation & Alignment • This is the defining responsibility of this role - and what makes it unique relative to equivalent positions at HQ. • Serve as the primary operational relay between the Singapore Solutions team and global HQ - ensuring that global processes, tools, and frameworks are adopted, adapted, and actually work in a Singapore/APAC context • Identify where global playbooks need to be localised: client engagement norms, government procurement cycles, data residency requirements, cultural communication styles, and regional business cadences • Proactively surface Singapore-specific insights, blockers, and opportunities to HQ Ops leadership, acting as the voice of the Singapore market in global process design • Ensure reporting, tooling, and KPI frameworks developed centrally are implemented in Singapore with appropriate local calibration • Coordinate with HQ on headcount planning, cross-regional staffing (e.g. when Singapore projects require EMEA or US expertise), and global delivery initiatives • Champion knowledge transfer in both directions: bring global best practices into Singapore, and ensure Singapore's learnings (especially from the government and defence sectors) feed back into global process evolution • Technical Go-to-Market Execution • Develop frameworks to standardise how the Singapore Solutions team approaches different customer technical needs, across enterprise, government, statutory boards, and defence/security clients • Identify opportunities for experiment-driven improvements in the technical sales and implementation process, with particular attention to Singapore's public-sector procurement timelines and requirements • Support the development of professional services offerings and engagement models tailored to the Singapore and APAC market, including fixed-price and outcome-based structures that suit GeBIZ and DSTA contracting norms • Help prepare materials for executive reviews highlighting technical implementation successes, challenges, and Singapore-specific strategic recommendations • 🚀 Delivery Excellence • Design and implement scalable frameworks and AI-assisted workflows that help the Singapore Solutions team consistently deliver value to clients, from pre-sales through post-sales • Translate successful delivery patterns into repeatable, operationalised processes — reducing variability and increasing team efficiency • Partner with technical and client-facing teams to identify friction points in delivery and build the systems to fix them • Own the rollout of new methodologies in Singapore, ensuring adoption through clear documentation, training, and change management — localised where needed • Track delivery performance over time and use data to continuously improve how the team operates • Staffing Strategy & Capacity Planning (APAC) • Develop and execute a forward-looking staffing strategy for the Singapore and APAC Solutions team, aligned with business forecasts, customer pipeline, and regional hiring plans • Build and maintain a prioritisation framework for resource allocation, matching skills to customer needs, balancing across accounts, and flagging gaps to leadership and HQ early • Accelerate time-to-value by minimising time-to-staff through efficient skills-matching systems and onboarding processes adapted to Singapore's talent market • Optimise the full Mistraler lifecycle in Singapore : from onboarding through project allocation, ensuring seamless transitions and maximum productivity • Act as a strategic partner to Singapore Solutions leadership on organisational design, role evolution, and capacity planning as the team scales • Coordinate with HQ on cross-regional deployment when Singapore projects require specialised expertise from other geographies • Data-Driven Decision Support • Identify and operationalise the right metrics to measure Singapore Solutions team impact on customer success, revenue, and staffing efficiency • Create and maintain reporting mechanisms for key KPIs: time-to-staff, utilisation rates, delivery success rates, pre-sales conversion, and customer satisfaction • Synthesise tangible, strategic recommendations deployable both locally and globally • Maintain strong proficiency in the tools used globally (Salesforce, Notion, BI tools) while identifying Singapore-specific data sources and integrations where relevant • 🤝 Cross-Functional Collaboration • Partner with Sales, Product, Revenue Operations, Talent Acquisition, HR, and Legal across geographies to align staffing and delivery capabilities with customer demands and business priorities • Collaborate with Product and Engineering teams to ensure Singapore Solutions team feedback, especially learnings from government and defence deployments, is incorporated into the product roadmap • Support the Singapore Defence & Government Sales Operations function with operational frameworks for tender responses and contract execution