teya - Payments Operations Lead

• Take ownership of payments and settlement operations that currently sit across multiple teams, and centralise them into a single, clearly owned capability. • Map how each process runs today, then standardise, document and operate it, with runbooks that do not rely on product team time. • Run the day-to-day execution of payments and settlements, making sure money goes out accurately and on time. • Own the operational relationship with our banking and payment partners: agree service levels, track performance against them, and escalate and resolve issues when partners fall short. • Work with Treasury to forecast and manage funding and liquidity across our accounts, so payments and settlements are never held up by an unfunded account. • Work with our payment specialists to test and run our payment rails, including new rails, partner changes and scheme updates, before and after they go live. • Put the right controls in place and keep them working: maker-checker and approval limits, reconciliation, safeguarding, sanctions screening and Confirmation of Payee on outbound payments, and handling of misdirected and fraudulent payments, working with Finance and Compliance. • Own incident handling for payment and settlement failures, and work with Operational Resilience on continuity plans, since payments are among our most important services. • Be the go-to person for ad hoc and unexpected payment issues: investigate, resolve, and turn recurring problems into repeatable processes. • Use AI and automation by default, and build agents for repeatable work such as reconciliation and exception triage, partnering with Product and Engineering where you need them. • Cut the number of merchants who need to contact Customer Relations about a payment, by fixing root causes and telling merchants what is happening through the Teya app and portal before they ask. • Track and report operational performance weekly, so issues are caught early and fixed at the root. • Shape how the capability grows as Teya scales. • What success looks like • In your first six months • Every payment and settlement process has one owner and a documented runbook. • Weekly reporting in place on on-time payments, open breaks and how long they have been open. • Product teams no longer carry day-to-day payment operations. • Control gaps identified, with an agreed plan to close them. • Service levels agreed and tracked with each key banking and payment partner, and a funding and liquidity routine running with Treasury. • By the end of your first year • Key controls tested and evidenced, and open breaks within agreed ageing limits. • A measurable cut in product team hours spent on payment operations. • Fewer Customer Relations contacts about payments and settlements. • The first automated or agent-led processes live. • No payments or settlements delayed by an unfunded account, and partner performance reviewed against service levels every month.