project-expedition - Content Expansion Team Lead

New York, United States, Hybrid$50k - $65k3mo ago

In Office Staff NA Travel Community Lead Growth Lead Team Management Mentoring Documentation

Requirements

• Experience leading or mentoring a team • Strong organizational and project management skills • Clear and effective communicator • Comfortable working cross-functionally, including with technical teams • Detail-oriented with strong analytical thinking • Able to manage multiple priorities in a fast-paced environment • Experience working with external partners or vendors • Marketplace, onboarding, or travel industry experience is a plus

Responsibilities

• Lead and mentor a team focused on onboarding new suppliers • Own the onboarding process from initial engagement through activation • Serve as the main point of contact for suppliers during onboarding • Partner with technical teams to support integrations and resolve issues • Ensure all supplier content meets quality standards and is optimized for conversion • Improve onboarding workflows, documentation, and playbooks • Track and drive performance against onboarding KPIs (time to launch, activation, quality) • Identify bottlenecks and continuously improve processes • Collaborate with product, operations, and commercial teams to share insights and improve the platform • Analyze supplier and onboarding data to drive better outcomes • Support early-stage supplier success through guidance and best practices • Leverage AI to optimize and automate repetitive tasks and processes

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $9K with 2 completely covered plans) • 401K company plan • Annual work from home budget $500 • Annual training budget of $250 • TSA Precheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities