Everway - Technical Implementation Specialist

• Execute the technical setup of customer integrations in line with established implementation plans and checklists. • Configure, test and validate SSO integrations (including SAML and Google) and rostering connections (including Clever, ClassLink and direct APIs). • Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL. • Support End-of-School and Back-to-School rollover activities for customers with existing integrations. • Identify, document and escalate technical defects or data discrepancies to Senior Specialists or Engineering where appropriate. • Maintain accurate technical documentation for each customer's implementation. • Work closely with Implementation Specialists to ensure customer stakeholders receive timely updates on technical progress. • Provide implementation-related technical support during customers' initial go-live period. • Essential criteria • Essential criteria • Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience. • 1–2 years' experience in technical support, software implementation or a junior data analysis role. • Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data. • Understanding of web-based integrations, including APIs and Single Sign-On (SSO). • Attention to detail when validating data mappings and configuration settings. • Communicates clearly with customer IT administrators and explains technical processes in an accessible way. • Able to manage work across multiple customer implementations simultaneously. • Desirable criteria • Desirable criteria • Experience working within the K–12 EdTech sector. • Experience using CSV files and Excel functions (such as VLOOKUPs and PivotTables) for data preparation and validation. • Familiarity with ticket management systems such as Jira, Zendesk or Salesforce. • Uses AI-assisted tools appropriately to improve troubleshooting, documentation or data validation workflows.