harvey - AI Automation Engineer, Customer Education
Requirements
• 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations • Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment. • Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI. • Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure. • Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight. • Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly. • Comfort working in documentation-heavy or content-ops environments • Familiarity with content governance or audit systems, including automated review triggers and freshness logic • Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content. • Experience coding interactive elements within LMS platforms
Responsibilities
• Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center. • Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing. • Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet. • Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem. • Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
Benefits
• At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. • $123,600 - $185,400 • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
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