multiplymii - AI Workflow Automation & Business Systems Specialist (Microsoft Power Automate & Zendesk AI)
Requirements
• Microsoft Power Automate expertise does not need to be advanced if the candidate demonstrates strong workflow-automation fundamentals and can work effectively across the Microsoft 365 ecosystem. • Demonstrated hands-on experience building business automations in Make.com http://Make.com, Microsoft Power Automate, n8n, Zapier or a comparable workflow platform. Strong Make.com http://Make.com experience is preferred; practical Microsoft Power Automate / Microsoft 365 workflow experience is strongly preferred. • Candidate must be able to demonstrate at least one real workflow they personally built or materially contributed to. • Practical experience with AI tools such as OpenAI/ChatGPT, Google AI Studio/Gemini, Claude or comparable platforms. • Hands-on Zendesk experience OR meaningful experience implementing/administering another customer-service/ticketing platform. Direct Zendesk experience is strongly preferred. • Strong business-process thinking: ability to understand a manual SOP, identify automation opportunities, define exceptions and build a reliable workflow. • Basic understanding of APIs, webhooks, JSON or system integrations sufficient to work effectively with technical vendors. Advanced custom API development is not required. • Strong English communication, troubleshooting ability, attention to detail and documentation discipline. • Evidence of employment stability and genuine interest in a long-term, full-time role. • Willingness to work with at least 3-4 hours of overlap with U.S. Pacific Time, as mutually agreed. • Amazon Seller Central and/or Walmart Seller Center familiarity. • Experience automating workflows across Microsoft 365 applications such as Outlook, Excel, SharePoint, OneDrive and Teams; Shopify, ERP-connected workflow or e-commerce operations experience is also useful. • Basic Python or scripting familiarity. • Experience with AI-generated images/video is useful but no longer a core requirement. • Interest in furniture, home products and understanding how operational systems support the customer experience. • Outcome-Driven: Focused on tangible metrics—such as listing volume, conversion lift, and time saved—rather than just process execution. • Operational Architect: Has a natural knack for reviewing a manual, multi-step SOP and visualizing an automated pipeline. • Analytical & Meticulous: Extremely thorough when auditing AI outputs to guard against hallucinations, inaccurate data, or off-brand tone. • Agile Learner: Quick to adapt to new AI models, prompt techniques, and software frameworks as the technology stack evolves.
Responsibilities
• 1. AI WORKFLOW AUTOMATION & PRACTICAL AI AGENTS - 45% • Build, test, deploy, document and maintain business workflow automations using Make.com http://Make.com and Microsoft Power Automate as preferred platforms; n8n, Zapier or comparable platforms are also relevant. • Translate Chromcraft SOPs and management requirements into working automated processes. • Integrate approved AI tools such as ChatGPT/OpenAI, Google AI Studio/Gemini, Claude or similar systems into business workflows. • Build practical internal AI agents and assistants for repetitive business tasks, research, routing, summarization, reporting and internal decision support. • Design workflows with appropriate human-approval checkpoints for sensitive actions. • Test for data-quality issues, exceptions, AI hallucinations, failed steps, duplicated actions and other operational risks. • Create clear documentation for every production workflow, including purpose, trigger, inputs, logic, outputs, approvals, failure handling and ownership. • Maintain and improve existing workflows as Chromcraft's business requirements change. • Work with NEXT or other technical specialists when complex ERP/API development is required; this role does not need to independently build complex custom APIs. • 2. ZENDESK & AI CUSTOMER SERVICE SYSTEMS - 30% • Participate directly in Chromcraft's Zendesk implementation and ongoing administration. • Configure and maintain knowledge-base content, macros, triggers, routing rules, automations, forms and AI-assisted customer-service workflows. • Help implement, test and improve Zendesk AI / AI-agent functionality for consumers, dealers and sales representatives. • Test AI responses for accuracy, escalation logic, warranty/product information, order-related requests and brand tone. • Identify which customer questions can be answered from the knowledge base, which require live ERP/Shopify data, and which should be escalated to a human CSR. • Coordinate with Zendesk, NEXT and other external technical resources where API or advanced integration work is required. • Become Chromcraft's internal owner/resource for ongoing Zendesk workflow maintenance and improvement. • 3. INTERNAL AI TOOLS, REPORTING & PRODUCTIVITY - 15% • Build practical AI-assisted workflows across Microsoft 365, including Outlook, Excel, SharePoint, OneDrive, Teams and Power Automate, for reporting, approvals, notifications, document handling, recurring summaries and other business processes. • Automate recurring summaries, exception alerts, data review, document preparation and other repetitive office processes. • Help standardize internal workflows and reduce manual work while preserving management visibility and approval • 4. AMAZON/WALMART COORDINATION & LIGHT EXECUTION - 10% • Coordinate with Chromcraft's Amazon/Walmart agency or other marketplace specialists when needed. • Understand basic Amazon Seller Central and/or Walmart Seller Center workflows well enough to assist with approved listing/content updates, QA, troubleshooting or data preparation. • Help verify that agency-created marketplace assets and approved content are implemented correctly when assigned. • This role is not responsible for independent A+ strategy, advanced marketplace advertising/PPC strategy, or serving as the primary Amazon/Walmart growth manager.
Benefits
• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.
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