Cloudflare - Technical Support Engineer Intern (July to December 2026)
Requirements
• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS • Solid communication, written and presentation skills • Ability to work on several projects and activities concurrently • Highly driven individuals that are curious, team players and work with a sense of urgency • Bachelor’s Degree or equivalent in relevant work experience • The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates. • Examples of one or more desirable skills, knowledge and experience • Fundamental understanding of customer network and/or application architectures. • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP. • Understanding, knowledge or experience of application and/or network security • Understanding, knowledge or experiences with SaaS application environments • Understanding, knowledge or experience with VPN and remote access challenges • Understanding, knowledge or experience with SIEM and log analytics platforms • Client OS fundamentals and software distribution • Experience interacting with senior level/executives to communicate a message of network and security transformation • Routing, subnetting, split tunnels. SD-WAN, local internet breakout • End user and application security risks - DDoS, malware, phishing, viruses • Knowledge of competitive market around CDN providers and internet security technologies • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• In this role, you’ll develop and execute strategies to drive adoption and revenue growth with partners throughout Japan. You will lead the development of joint business plans, manage partner driven pipeline, and joint co-sell opportunities, work with senior partner stakeholders to align on mutual growth objectives, and ensure partners have the resources and support needed to drive partner-sourced revenue. • As a Senior Partner Account Manager, you will be responsible for developing, managing, and optimizing key partner relationships across the region, including driving the full sales lifecycle from opportunity registration to deal closure. You will influence partners’ go-to-market strategies, manage and optimize partner incentive programs, and collaborate closely with internal teams to achieve revenue targets and strategic goals. • Strategy & Planning: Develop and execute strategies to achieve partner and sales organization goals, including go-to-market initiatives and sales plays. This will also include collaboration with sales teams on joint partner territory planning and alignment to maximize partner-sourced revenue. • Relationship Management: Build and maintain strong business and technical relationships with strategic partners (resellers, GSIs, MSPs) and internal teams. • Sales Execution: Manage and drive partner pipeline, co-sell opportunities, and new customer engagements to generate CF driven revenue and market adoption. • Value Creation: Advise sales teams and customers on the value of partner engagement, helping to create and launch new bundles and offerings. • Enablement & Growth: Create and drive enablement plans, including advanced training and certifications for both sales and technical teams and support partner market expansion in new verticals and geographies. • Business Reviews: Prepare and deliver regular business reviews to leadership, presenting metrics, progress, and overall business health. • Managing partner programs, including MDF, SPIFF, and other incentive programs, to drive growth and success. • AI-Enabled: Embed AI tools and workflows across the partner lifecycle and raise the bar for how Cloudflare and our partners work together in an AI-first way. Coach partners to evolve their joint planning, technical enablement, and customer engagement motions alongside ours. • Examples of desirable skills, knowledge, and experience • 8+ years of experience in partner management, SaaS, Cloud Infrastructure, or Security sales and channel management. • Proven track record of developing and executing strategies that drive partner-sourced revenue and business growth. • A keen sense of ownership, drive, and ability to deliver in ambiguity • Experience working with senior-level executives within partner organizations to align on business objectives and drive results. • Strong understanding of cloud infrastructure, SaaS, and security solutions. • Expertise in partner programs, including tiered partner structures and managing partner incentives like MDF and SPIFF. • Ability to manage complex, global partner relationships and influence partner strategies. • Strong communication and presentation skills, capable of engaging with senior executives and internal stakeholders. • Experience in leading cross-functional teams, mentoring junior team members, and driving collaborative initiatives across multiple departments. • Ability to travel up depending on business needs. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Benefits
• Cloudflare is the fabric of the modern internet, securing and accelerating approximately 20% of all HTTP traffic across 330 cities worldwide. Here, you aren’t just working on a siloed app; you are operating at the epicenter of the AI revolution, helping the world’s most innovative startups deploy LLMs and vector databases at the edge. From pioneering post-quantum cryptography to serving as the "Internet’s First Responder" during global BGP leaks and Zero-Day vulnerabilities, we provide a front-row seat to the future of compute. In our Singapore hub, you’ll join a culture of radical transparency and technical excellence where we prioritize a fast, private, and secure internet for everyone. • The Mission • The Mission • As a Technical Support Engineer Intern, you are the bridge between global customers and our internal product engineers. You will act as a technical investigator, translating complex puzzles into actionable solutions for everyone from solo developers to Fortune 500 enterprises. Your goal is to ensure the "Edge" remains reliable by diagnosing real-world use cases and providing direct feedback to our product teams. This is a high-impact, cross-functional role where your insights don’t just solve tickets; they actively shape the development of Cloudflare’s future product suite. • Forget the "intern" stereotypes—this is a 12-week intensive designed to turn students into world-class engineers. You will skip the coffee runs and dive straight into rigorous, hands-on training that bridges the gap between classroom theory and massive-scale infrastructure. Through close mentorship and job-shadowing, you’ll tackle the same complex troubleshooting as our full-time staff, gaining deep proficiency in networking, security, and serverless compute. You will leave Cloudflare not just with a line on your resume, but with a battle-tested portfolio of skills that will set you apart in the global tech talent pool. • What You’ll Do: Technical Impact & Growth • Deep-Dive Investigations: Move beyond surface-level fixes. You will troubleshoot complex networking, security, and performance issues using the same tools our core engineers use. • Deep-Dive Investigations: • The AI Frontier: Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge. • The AI Frontier: • Master the Stack: Gain battle-tested experience with Layers 3, 4, and 7. You’ll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns. • Master the Stack: • Cross-Functional Exposure: Beyond support, you’ll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features. • Cross-Functional Exposure: • High-Velocity Learning: Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes. • High-Velocity Learning: • Available for a full-time minimum 12-week internship, working from our Singapore office 3-5 days a week between July - December.
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