Couchbase, Inc. - Deployed Customer Engineer
Requirements
• Polyglot Developer: Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#). • Database Native: Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL). • Consultative Mindset: Ability to explain complex technical trade-offs to both developers and executive stakeholders. • Operational Agility: Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security). • Experience: 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting. • Domain Expertise: Proven track record of deploying large-scale distributed databases or data intensive applications. • Domain Expertise: • Couchbase Values: A drive to "Attack Hard Problems" and the empathy to "Be A Great Human" while working inside a customer’s environment. • Couchbase Values: • "Attack Hard Problems" • "Be A Great Human" • Success Metrics (12–18 Months) • Deployment Velocity: Reduction in the average time from initial kickoff to production "Go-Live." • Deployment Velocity: • Technical Health: High performance-to-cost ratios for customer clusters and 0% churn due to technical blockers. Author digital runbooks, Gemini Gems, or other technical best practices documentation including approaches and configuration details. • Technical Health: • Expansion: Identification and technical validation of at least 2 new use cases within assigned strategic accounts. • Expansion:
Responsibilities
• 1. Technical Implementation & Development • Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems. • Hands-on Coding: • Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability. • Product Configuration: • Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications. • Architecture Design: • Vector Search • RAG (Retrieval-Augmented Generation) • 2. Customer Integration & Success • Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed. • Embedded Partnership: • Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles. • Problem Solving: • Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value. • Value Realization: • Time-to-Value • 3. Cross-Functional Collaboration • Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage. • Product Feedback Loop: • Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts. • Sales Alignment:
Benefits
• Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: • Generous Time Off Program - Flexibility to care for you and your family • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* • Financial Planning - Retirement program* and Business Travel Insurance • Career Growth - Be valued, Create value approach • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. • Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. • Learn more about Couchbase:News and Press ReleasesCouchbase CapellaCouchbase BlogInvestors
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