Thought Machine - Cloud Support Engineer
Requirements
• Understanding the concepts of cloud infrastructure and distributed systems • Desirable • Hands-on experience with Kubernetes or other container orchestration tools such as OpenShift or Docker Swarm to at least CKAD level • Hands-on experience with containerised applications and microservices and ability to easily articulate these concepts • Exposure to CI/CD pipelines such as Jenkins, ArgoCD etc. • Ability to write in languages such as Python, Go or Java • Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities • In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies
Responsibilities
• Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage • Understanding, investigating and resolving client technical queries and issues • Validating core infrastructure, platform and banking layer issues • Reviewing logs, alerts, traces to spot anomalies and progress investigations • Analysing internal and client-hosted observability tools • Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans • Working with L3 engineering support in line with agreed service levels • Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap • Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product • Performing major and minor product upgrades and releases for our SaaS product • Assisting clients with installing and configuring the product following best practices • Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues • Essential • Providing technology support into financial institutions, or enterprise firms • Ability to explain technical concepts to technical and non-technical stakeholders • Experience analysing monitoring tools, generated logs and associated dashboards, with the ability to independently spot trends and identify patterns within these items • Able to create utilities to analyse log dumps • Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault
Benefits
• Bonus incentive • 25 days holiday and public holidays • Competitive maternity and paternity leave • $1,500 SGD per year flexible spend benefit • All the latest tech you need • A talented and experienced team as your colleagues • An environment where we encourage learning and progress • We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT