AlphaSense - Cloud Support Engineer

• A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud operations or a related field. • A clear communicator in writing and on customer calls, with the ability to explain technical concepts with appropriate clarity. • A problem-solver with a proactive, customer-first mindset and an eye for surfacing risks early. • Adaptable, eager to continuously learn, and willing to ask for help when blocked. • Energized by being part of an entrepreneurial team and willing to pull your own weight to help the team succeed. • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). • 2 - 4 years in technical support, IT operations, cloud operations or a related field. • Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar. • Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting. • Familiarity with connecting LLMs to external tools, including multi-agent systems. • Exposure to alerting and logging systems (e.g., Prometheus, Grafana, FireHydrant). • Demonstrated AI fluency in day-to-day work: can speak to examples of how AI has changed the way they work. • Experience managing customer support cases through their lifecycle from inquiry, triage, bug reporting, through to resolution. • Ability to communicate complex technical concepts clearly to customers and team members. • Experience in networking and troubleshooting complex network issues • Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized environments using Kubernetes or Docker. • Extensive experience working with GraphQL and other web APIs • Hands-on experience with Infrastructure as Code tools, such as Crossplane, and related troubleshooting • Experience with Search Technologies and Data Storages (e.g. Vespa, ElasticSearch, MongoDB, MySQL) • Experience or familiarity with the Java programming language • Experience with standard software release lifecycles • EEO Statement • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including retirement, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.