Abacus Insights - Sustaining and Forward Deployed Engineer
Requirements
• 2-4 years of professional experience in software engineering, site reliability engineering, technical support, production operations, data engineering, or a related field. Relevant internships, academic projects, or hands-on technical training may be considered. • Understanding of cloud computing and interest in supporting production systems in AWS. • Basic Python programming skills and the ability to read, troubleshoot, and modify existing scripts or services. • Familiarity with Linux command-line tools, logs, APIs, or SQL-based troubleshooting. • Basic understanding of incident response, root cause analysis, monitoring, alerting, and observability concepts. • Awareness of distributed systems, CI/CD pipelines, source control, and Infrastructure as Code concepts. • Clear written and verbal communication, including the ability to document findings and provide timely status updates. • A structured troubleshooting mindset, attention to detail, and willingness to ask for help or escalate when appropriate. • Ability to take ownership of assigned tasks through resolution with coaching and guidance. • Curiosity, adaptability, and a strong interest in learning production reliability and customer-facing engineering practices. • Bachelors Degree in engineering or related field. • What we would like to see, but not required • Internship, project, or work experience in a cloud, data, DevOps, technical support, or production operations environment. • Exposure to Databricks, Spark, Snowflake, data pipelines, or other data platforms and warehouses. • Familiarity with Kubernetes or EKS, EMR, Lambda, Terraform, or similar infrastructure technologies. • Experience using ticketing, monitoring, logging, or incident management tools. • Exposure to healthcare, regulated data, or security-conscious environments. • Experience participating in an on-call, lab-support, service-desk, or operational support rotation. • Customer-facing, consulting, implementation, or technical communication experience. • What you’ll get in return • Competitive Leave & Benefits • Comprehensive health coverage • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Work arrangements • Work arrangements • Standard hours: 9 hours/day, 5 days/week • Location: Pune, Hybrid • Shift: Your standard working hours will be nine (9) hours per day within the Company’s standard working hours. Specific working hours may vary based on business needs.
Responsibilities
• Participate in production incident triage, mitigation, recovery, and follow-up activities under the guidance of experienced engineers. • Contribute evidence, technical findings, and follow-up actions to root cause analyses (RCAs). • Investigate and resolve well-scoped production defects and field-reported issues, escalating complex or high-risk problems appropriately. • Collaborate with Engineering, Data, Customer Success, and Support teams during customer-impacting incidents and escalations. • Maintain and improve runbooks, troubleshooting guides, monitoring, alerting, and operational checklists. • Support customer deployments, integrations, and production troubleshooting alongside senior or customer-facing engineers. • Write and maintain Python scripts or small services that automate repeatable operational workflows, improve observability, and reduce manual toil. • Use established tools and procedures to support AWS- and Databricks-based production systems, including basic performance, data quality, and job-failure investigations. • Document incident learnings and customer issues, and help convert recurring patterns into reusable tools, knowledge articles, and product improvement suggestions. • Participate in an on-call or shift-based support rotation after completing the required onboarding and readiness training.
Benefits
• Comprehensive health coverage • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Work arrangements • Standard hours: 9 hours/day, 5 days/week • Location: Pune, Hybrid • Shift: Your standard working hours will be nine (9) hours per day within the Company’s standard working hours. Specific working hours may vary based on business needs.
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