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Jobs(26,572)/Operations Manager Role(187)/includedhealth (7) - Included Health - Population Health Strategy & Operations Senior Manager
includedhealth

includedhealth - Included Health - Population Health Strategy & Operations Senior Manager

Remote - USA$148k - $199k+ Equity1w ago
RemoteSeniorNAInsuranceOperations ManagerSenior Community ManagerExcelCoachingTeam ManagementTeam LeadershipPartnership Development

Requirements

• At least seven years of experience in a fast-growing business managing cross-functional projects • Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues • Strong modeling skills: proficiency in Excel to build robust models • Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables • Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment • Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment • Excellent oral and written communications skills • Excellent interpersonal and problem-solving skills • Comfort with data analysis (experience with Looker preferred) • Excellent interpersonal, oral, and written communication skills • Ability to remain seated in a stationary position for prolonged periods. • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. • Ability to interact with leadership, employees, and members in an appropriate manner. • The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C). • For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent. • In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO") • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work • Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

Responsibilities

• Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value • Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs • Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes • Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services • Operational Deep Dives: Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are • Population Health Strategy: Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement) • Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation • Product Partnership: Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin) • Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects

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