Nivoda - Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)
Requirements
• Zendesk experience is highly desirable • Fluency in Spanish
Responsibilities
• If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. • WHAT WILL YOU BE DOING? 😎 • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. • You will be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. • You’ll be working together with other teams in the business to tackle root causes of customer issues. • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. • Support the growth and success of the team by onboarding and training new joiners • Coach colleagues and handle challenging case escalations. • Support with the running of day-to-day operations. • Work closely with teams across the business. • WHAT DO WE NEED FROM YOU? 💪 • Minimum 5+ years experience in online customer support, live chat, and calls. • 100% ownership and customer-first mindset • Organisation and ability to multitask across different platforms • Proactivity and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills • Native or full professional proficiency in English, Italian and French
Benefits
• 🕰️ A vibrant company culture • 🧠 Plenty of opportunities for growth and learning • 🏖️ Unlimited holiday allowance • 🚀 Chance to join and contribute to a company during its exponential expansion phase • EQUAL OPPORTUNITY • Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. • Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly. • NOT QUITE THE RIGHT FIT? • If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool https://nivoda.net/talent-pool so we can keep you in mind as new roles open up.
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