alchemy - Customer Product Engineer, EMEA

• Scale support through internal tooling and runbooks as well as contribute to devX improvements • Understand customer needs and how to meet unique challenges and goals • Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions • Be the voice of the customers • Build and maintain ongoing relationships with complex stakeholders, both internally and externally • Work in a quickly changing environment • Drive referrals from our customers • 1+ years of experience in a software development role • Technical degree • Experience and interest in Account Abstraction / Wallet Services • Ability to understand and troubleshoot complex technical issues • Strong communication skills with internal and external stakeholders • Excellent people skills to monitor and measure customer performance • Interest in technology, blockchain, crypto • Experience with blockchain a large plus • Founded a company or built side projects, a plus