Pear-VC - Customer Support Engineer (UK) — Phaselaw

London, United Kingdom£35k - £45k/year2w ago

In Office EMEA Customer Success Engineer

Requirements

• Proven interest in learning and teaching: You'll be educating customers every day and learning about our product and technical systems. • A passion for software products and an interest in diving into the technical weeds on them. • Excellent written and spoken communication skills to enable you to communicate well with customers. • Ability to juggle multiple priorities across competing customer requests • Interested in the sort of rapid growth that only early stage startups can provide. • Extreme ownership and attention to detail. You’re a person who never drops balls. • Coding knowledge and interest in growing your coding skills. • A bias for action: You ship fast and iterate based on feedback. • (Optional) Knowledge of the Privacy or Legal fields.

Responsibilities

• Be the first line of defense for customer tickets and questions • Build scalable, AI-enabled systems for customer support • Channel customer feedback to our product development team • Create educational resources for our customers • Assist with bug fixing and QA

Benefits

• Impact: Your work will directly shape the future of the company. • Growth: High ownership, deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows. • Speed: We move fast, ship often, and value autonomy. • Culture: Our team is kind, collaborative, inquisitive, and inclusive – and we want to keep it that way. We have high standards for quality and ethics, and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background, thought, and experience. • 👒 Every team member is a human first, and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life, not just the ones that earn you a paycheck. • We were founded in 2023 by SaaS and data experts. Josh (CEO) led Chartbeat as CTO to $70M+ ARR and exit. David (CTO) led product at Cortico (MIT spinoff) from 0-> 1.