Amplitude - Senior Salesforce Platform Engineer
Requirements
• 5+ years of Salesforce administration experience, including hands-on work with Salesforce CPQ and quote-to-cash processes in a production revenue organization • Hands-on experience with Salesforce Sales Cloud and a functional understanding of CPQ, pricing rules, and the quote-to-contract-to-order handoff • Hands-on experience writing and maintaining Apex (triggers, classes, batch/schedulable jobs), with the ability to read, troubleshoot, and safely extend existing code • Foundational knowledge of other Salesforce development concepts (Visualforce, Lightning Web Components, SOQL/SOSL, platform limits) • Experience integrating Salesforce with third-party tools via native connectors, managed packages, or integration platforms • Strong customer service orientation, with a genuine desire to help users work through problems • Certified Salesforce Administrator or similar experience • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent practical experience) • Salesforce certifications such as CPQ Specialist, CPQ and Billing Consultant Accredited Professional, or Platform Developer I/II • Experience supporting Salesforce at a global, publicly traded company under SOX compliance • Experience with Salesforce CI/CD and release automation (e.g. Copado, GitHub) across sandboxes and production • Proven ability to lead Salesforce initiatives end to end, from solution design through release management and post-deployment support
Responsibilities
• Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support • Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process • Serve as the escalation line of support for Salesforce, handling escalated issues such as contract, entitlement, and provisioning discrepancies, driving root cause fixes • Collaborate cross-functionally with business stakeholders, gather requirements independently, and serve as a trusted partner for end users across the RevOps and Salesforce ecosystem. • Define and implement Salesforce standard operating procedures including but not limited to: field hygiene, data retention, integrations, permission sets, validation rules • Conduct regular system audits and health checks to proactively identify and resolve data quality issues • Manage pre-production and production environments, deploy changes using change sets or devops tooling, and ensure integrity of changes made to production systems. • Own Salesforce license allocation and forecasting, and monitor data storage against org limits • Build integrations, data flows, and install managed packages between Salesforce and external systems • Create and maintain system documentation for cross-team training, and participate in release planning, UAT, and post-deployment validation • Contribute as part of the GTM Engineering team to implement roadmap initiatives, working from design through testing and deployment. • Stay current with Salesforce platform changes and proactively recommend relevant new features or capabilities • Your First Six Months of Impact • Transition our reactive Salesforce support into an agent supported triage engine • Define a data retention strategy and identify opportunities to optimize data storage • Refine Salesforce RBAC for consistency across users and profiles • Respond to reactive CPQ questions independently
Benefits
• You'll be a key contributor to the systems that power Amplitude's revenue engine, with direct ownership over the stability and scalability of our Salesforce ecosystem. This role offers the chance to work across a modern GTM tech stack and partner closely with stakeholders across the business, all while growing your technical depth in CPQ and quote-to-cash architecture. • This role is eligible for equity, benefits and other forms of compensation.Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $144,000 - $216,000 total target cash (inclusive of bonus or commission)Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $160,000 - $240,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $160,000 - $240,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $144,000 - $216,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $144,000 - $216,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan. • Our values: • At Amplitude, our values guide how we show up for one another and for our customers: • Humility: We operate from a place of empathy and openness, seeking to understand many points of view. • Humility: • Ownership: We take the initiative to solve problems that drive our shared company success. • Ownership: • Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. • Growth Mindset: • Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. • Customer Centricity: • We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. • We care about the well-being of our team: • Some of our benefit programs include: • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually • Flexible time off, paid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more • Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions • Employee Stock Purchase Program (ESPP)
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