Akuity - Solutions Architect
Requirements
• 3+ years of experience working at the intersection of development and operations - a true practitioner of DevOps/platform engineering. • Deep, hands-on expertise with Kubernetes configuring, deploying, and troubleshooting production-grade clusters across cloud providers (AWS/EKS, GCP/GKE, Azure/AKS) and/or on-prem. • Meaningful professional experience with Argo CD, with knowledge of typical Argo CD patterns such as ApplicationSets, multi-cluster management, and advanced configuration. • Software engineering skills: comfortable writing using e.g Go, Rust, Java, Python, or TypeScript; able to contribute solid PRs to open-source projects in the cloud-native ecosystem and build or extend integrations or tooling. • Solid understanding of the software development lifecycle, CI/CD pipelines, and GitOps principles and patterns. • Strong communicator who can convey complex technical concepts to both engineers and business stakeholders with clarity and confidence. • Customer-first mindset with demonstrated ability to build trusted advisor relationships at the enterprise level. • A proactive, systems-thinking approach — you look for root causes, anticipate issues, and design scalable solutions. • Experience in a fast-paced environment; comfortable with ambiguity and able to manage multiple competing priorities. • Excellent people skills — collaborative, humble, adaptable, and with a sense of humor. • Experience as an open-source maintainer or significant contributor, particularly in the Argo or broader CNCF ecosystem. • Experience with Argo Workflows, Argo Rollouts, or Argo Events. • Familiarity with Terraform, Helm, Kustomize, or OCI-based GitOps workflows. • Knowledge of identity management, clustering, SSO, and enterprise security patterns (RBAC, audit logging, etc.). • Prior experience as a Solutions Architect, Sales Engineer, Software Engineer, Platform Engineer or Technical Support Engineer at a cloud-native or developer tools company. • Public-facing technical content such as conference talks, blog posts, webinars that demonstrate thought leadership. • Bachelor's degree in Computer Science or a related technical field, or equivalent experience.
Responsibilities
• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs. • Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices. • Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls. • Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate. • Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base. • Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform. • Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap. • Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.
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