absorblms - Zuora System Specialist
Requirements
• Hands-on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting. • Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ. • Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co-terming. • Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live. • Analytical mindset with a focus on continuous improvement and efficiency. • Comfort working across business and technical stakeholders — you can talk to a CFO and a Salesforce admin in the same afternoon. • Technologies we use: • Are you ready to become an Absorber?
Responsibilities
• Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes. • Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle. • Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort. • Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities. • Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams. • Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement.
Benefits
• Fully remote-first work with flexible work arrangements 🏡 • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 • New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 • Endless opportunity for career growth and internal mobility 🌱 • Employee driven DE&I programs 🫶 • Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. • Our values are simple: • We achieve exceptional results by genuinely caring about each other and the work we do • We’re united, and we grow through our commitment to elevating continual learning! • We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. • We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
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