Cloudflare - Technical Support Engineer Intern (July to December 2026)
Requirements
• Bachelor’s degree required in Accounting or Finance. • 2+ years of experience in Billing and A/R functions in a high-volume environment and in RevenueAccounting. • Exposure to international operations. • Experience participating in system evaluation and implementation. • Demonstrated effective written, verbal and interpersonal communication skills at all levels of theorganization. • Creative problem-solving skills coupled with good judgment. • Effective communication skills, verbal and written, to research, prepare and present information toManagement, as well as effective communication skills with co-workers. • Critical thinking and strong analytical skills. • Advanced Microsoft office skills. • Comfort in a fast-paced work environment, with multiple concurrent projects and priorities. • Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varyingprojects and initiatives. • Very high attention to detail; organized and thorough with a desire for continuous improvement. • Stellar work ethic. • Fluent in English and Spanish. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Mentor and lead a global team of AP specialists, fostering a collaborative and high-performance culture. • Provide ongoing guidance, training, and support to team members to ensure process consistency and professional growth. • Manage daily workload allocation and monitor key performance indicators (KPIs) to meet service level agreements (SLAs) and productivity targets. • Conduct performance reviews, provide constructive feedback, and identify opportunities for skills development within the team. • Oversee the end-to-end accounts payable process, including invoice receipt, verification, coding, and entry. • Ensure the timely and accurate processing of a high volume of vendor invoices using various Enterprise Resource Planning (ERP) systems. • Manage weekly and ad-hoc payment runs for global vendors in multiple currencies. • Implement and enforce AP policies and procedures to ensure accuracy and compliance with internal controls and company policies. • Serve as an escalation point for complex vendor inquiries and payment disputes, driving issues to resolution. • Oversee the monthly and yearly reconciliation of major vendor accounts to ensure account integrity and address discrepancies. • Cultivate and maintain positive, long-term relationships with external vendors. • Identify and implement opportunities for process automation and efficiency improvements within the AP workflow. • Analyze AP performance metrics and KPIs (e.g., invoice processing time, exception rates) to pinpoint root causes of inefficiencies and implement data-driven solutions. • Actively lead or participate in cross-functional projects focused on streamlining procure-to-pay (P2P) processes, such as the implementation or optimization of new systems and technologies. • Collaborate with internal departments (e.g., procurement, finance, operations, and IT) to resolve invoice discrepancies, address process bottlenecks, and improve overall payment accuracy. • Develop, maintain, and enforce standardized AP processes and procedures across all global teams to enhance consistency, control, and efficiency. • Leverage AP automation tools and ERP systems to streamline processes, reduce manual effort, and improve accuracy. • Examples of desirable skills, knowledge and experience • Experience: Proven experience in a senior AP or accounting operations role, with a minimum of 2+ years in a leadership or supervisory capacity. • Education: A bachelor's degree in Accounting, Finance, or a related field is preferred. • Technical expertise: Strong proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Office Suite, particularly advanced Excel skills. Experience with AP automation tools is a plus. • Leadership: Demonstrated ability to lead, mentor, and motivate a team to achieve high performance. • Cross-functional collaboration: Exceptional interpersonal and communication skills with the ability to build effective relationships and influence stakeholders across various departments. • Problem-solving: Strong analytical skills with a proactive approach to resolving discrepancies and complex cross-functional issues. • Process improvement: Proven track record of identifying and successfully implementing process improvements in an accounts payable or related environment. • Detail-oriented: Meticulous attention to detail and accuracy in all financial record-keeping and reporting. • Global mindset: Experience working with a global or multinational team and managing accounts in different currencies. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Benefits
• Cloudflare is the fabric of the modern internet, securing and accelerating approximately 20% of all HTTP traffic across 330 cities worldwide. Here, you aren’t just working on a siloed app; you are operating at the epicenter of the AI revolution, helping the world’s most innovative startups deploy LLMs and vector databases at the edge. From pioneering post-quantum cryptography to serving as the "Internet’s First Responder" during global BGP leaks and Zero-Day vulnerabilities, we provide a front-row seat to the future of compute. In our Singapore hub, you’ll join a culture of radical transparency and technical excellence where we prioritize a fast, private, and secure internet for everyone. • The Mission • The Mission • As a Technical Support Engineer Intern, you are the bridge between global customers and our internal product engineers. You will act as a technical investigator, translating complex puzzles into actionable solutions for everyone from solo developers to Fortune 500 enterprises. Your goal is to ensure the "Edge" remains reliable by diagnosing real-world use cases and providing direct feedback to our product teams. This is a high-impact, cross-functional role where your insights don’t just solve tickets; they actively shape the development of Cloudflare’s future product suite. • Forget the "intern" stereotypes—this is a 12-week intensive designed to turn students into world-class engineers. You will skip the coffee runs and dive straight into rigorous, hands-on training that bridges the gap between classroom theory and massive-scale infrastructure. Through close mentorship and job-shadowing, you’ll tackle the same complex troubleshooting as our full-time staff, gaining deep proficiency in networking, security, and serverless compute. You will leave Cloudflare not just with a line on your resume, but with a battle-tested portfolio of skills that will set you apart in the global tech talent pool. • What You’ll Do: Technical Impact & Growth • Deep-Dive Investigations: Move beyond surface-level fixes. You will troubleshoot complex networking, security, and performance issues using the same tools our core engineers use. • Deep-Dive Investigations: • The AI Frontier: Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge. • The AI Frontier: • Master the Stack: Gain battle-tested experience with Layers 3, 4, and 7. You’ll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns. • Master the Stack: • Cross-Functional Exposure: Beyond support, you’ll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features. • Cross-Functional Exposure: • High-Velocity Learning: Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes. • High-Velocity Learning: • Available for a full-time minimum 12-week internship, working from our Singapore office 3-5 days a week between July - December.
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