pragmatike - IT Manager (EMEA Remote)
Requirements
• Previous experience in IT administration, IT support, IT operations, or a similar role. • Good understanding of computer hardware, operating systems, and device configuration. • Experience managing user accounts, access permissions, and IT administration across different platforms. • Familiarity with Windows and macOS environments. • Knowledge of common workplace tools, SaaS applications, and account management systems. • Basic troubleshooting skills across hardware, software, and network connectivity. • Strong organizational skills and attention to detail. • Ability to manage multiple IT requests and prioritize tasks independently. • Proactive, service-oriented approach with strong problem-solving skills. • Comfortable working remotely and collaborating with teams across different EMEA time zones. • Experience with Google Workspace or Microsoft 365 administration. • Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf. • Experience with identity and access management (IAM) tools. • Familiarity with IT asset management and inventory systems. • Experience supporting a remote or internationally distributed workforce. • Basic knowledge of IT security, device compliance, and access control best practices.
Responsibilities
• Prepare, configure, and deploy laptops and other IT equipment for new employees. • Manage employee accounts, user settings, and access permissions across company systems and platforms. • Handle IT onboarding and offboarding, including account creation, access updates, and equipment collection. • Install, configure, and maintain software, applications, and workplace tools. • Provide first-level technical support and troubleshoot basic hardware, software, and connectivity issues. • Manage and maintain an inventory of company IT equipment and assigned devices. • Ensure employees have the appropriate access to internal tools, systems, and resources. • Maintain basic IT documentation, equipment records, and operational procedures. • Monitor equipment needs and coordinate device replacements or upgrades when necessary. • Coordinate with external IT providers when more advanced technical assistance is required. • Immediate impact by ensuring employees have the tools and access they need to work effectively.
Benefits
• 100% remote with the flexibility to work from anywhere in the EMEA region. • Hands-on ownership of day-to-day IT operations and employee technical support. • International environment working with a distributed team across different locations.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT