multiplymii - Customer Service and Dispatcher

• Inbound Call Management: Handle ~20 calls per day from customers regarding appointments, billing, service concerns, and technician whereabouts. • Scheduling & Dispatch: Manage technician schedules in our CRM (PestRoutes), ensuring efficient job pool distribution. • CRM Administration: Enter and update customer records, manage billing entries, and execute key support workflows in PestRoutes. • Billing Support: Follow up on unpaid invoices and manage recurring billing issues. • Technician Liaison: Act as the communication link between field techs and customers, translating needs clearly and effectively. • Customer Retention: Proactively handle cancellation attempts, resolve concerns, and uphold service quality standards. • Other Admin Tasks: Occasional inventory ordering, service area coordination, and ops support. • Reliable: Looks to join a company long-term and grow within a stable, trusted environment. • Prior experience in the pest control, HVAC, or home services industry • Proven dispatcher or scheduling experience • Familiarity with U.S. customer service expectations • Seniority or leadership capability (potential to manage future team) • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.