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multiplymii - Customer Service & Dispatcher

Remote - ET (Eastern)3d ago

Remote NA Logistics Telemarketer CRM Management Documentation

Requirements

• Excellent verbal and written English communication skills — neutral, clear, and professional tone is essential • Strong attention to detail and data accuracy • Ability to multitask and manage daily call and email volumes efficiently • Experience in customer service, vendor coordination, or administrative support • Comfortable working in a fast-paced, operations-driven environment • Reliable internet connection and a computer with a quality microphone and noise-canceling headset • Ability to handle escalations or resolve minor vendor issues independently • Experience communicating with customers and vendors. • Experience in dispatching, field service coordination, or logistics • Familiarity with RingCentral or other CRM/ticketing tools

Responsibilities

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily. • Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system). • Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system). • Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution. • Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details. • Support miscellaneous vendor-related tasks as needed, such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets. • Escalate any issues or incomplete confirmations to the Operations Director or relevant internal contacts. • Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs

Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs • Application Process • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.