Fresh Prints - Customer Service Associate

Remote - ET (Eastern)1mo ago

Remote Junior NA Sales Representative Account Executive CRM Management Documentation

Requirements

• Strong written and verbal communication skills • Attention to detail and organizational ability • Problem-solving and critical thinking skills • Ability to manage multiple conversations simultaneously • Basic data and system navigation skills (CRM, ticketing systems, spreadsheets) • Ability to work independently while knowing when to escalate • Bachelor’s degree in Marketing, Communications, Business, or a related field • Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role • Strong written communication skills with the ability to maintain a professional brand voice • Comfortable working in a fast-paced, metrics-driven environment • Other Details • Other Details • Job Location: Work From Home / Remote • Job Location: • Working Hours: 8:00 AM to 5:00 PM EST, Monday to Friday • Working Hours: • Monthly Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance

Responsibilities

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) • Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs • Maintain professionalism and brand standards in all client-facing communication • Contribute to process improvements by identifying recurring issues or inefficiencies

Benefits

• At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. • Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real. • Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.