Nium - Staff Product Manager

• Account-to-account payments are being transformed by faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods. • Nium is uniquely positioned to win in this space through our global licensing footprint, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base. • Our ambition is to: • Double Direct Debit volume • Expand network coverage globally • Accelerate integrations • Launch new revenue-generating products around third-party collections and treasury-first money movement • Expand beyond current pay-in and wallet funding use cases • What You'll Own • Grow Direct Debit as a Business • Own the ICP, positioning, pricing inputs, GTM strategy, customer narrative, competitive intelligence, and growth plan. • Partner directly with customers, Sales, Solutions, Account Management, and Product Marketing to drive adoption and growth. • Translate customer feedback, pipeline data, win/loss analysis, competitive activity, transaction trends, and product usage data into actionable growth initiatives. • Own the Product and Implementation Layer • Work closely with APIs, orchestration services, partner integrations, transaction states, compliance, reconciliation, and settlement processes. • Understand how the product functions under the hood and use that knowledge to make stronger product decisions. • Create implementation-ready product plans, testing strategies, launch plans, and technical artifacts with minimal dependency on others. • Make Support and Exception Management Simple • Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling. • Move from reactive escalation management to scalable, intelligent workflows. • Use support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement. • What Success Looks Like • Direct Debit volume grows across existing and new customers. • New use cases move from strategy to production. • Sales and Product Marketing have stronger messaging, clearer ICPs, and better proof points. • Market expansion decisions are commercially driven. • Customer implementations become faster and more efficient. • Product plans become more actionable and technically grounded. • Support and exception management become easier for customers and internal teams. • Nium advances toward becoming a programmable account-to-account payments platform. • We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. • We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office). • We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. • We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024. • We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!