Axon - Mission Engineer - Miami
Requirements
• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply) • Former law enforcement or military experience preferred, but not required • A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work • Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building • Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems • Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments • Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities • Ability to understand both technical systems and the operational environments in which they are used • A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly • Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams • Commitment to delivering exceptional customer experiences and building trusted partnerships • Ability to obtain and maintain CJIS compliance and adhere to security standards • Preferred • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems • Experience translating field insights into reusable tools, playbooks, or product requirements • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale • We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.This role is for builders who earn trust in the room — not for those looking for a predictable schedule or narrowly defined responsibilities. Every week looks different. That's the job. • Location: This position is based out of the greater Miami area, working at customer sites 4 days per week with some travel • Location:
Responsibilities
• This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for yo • Lifecycle Ownership • Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts • Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work • Operational Transformation • Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes • Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities • Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad • Technical Leadership & Building • Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows • Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes • Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts • Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams • Ensure successful integration of Axon solutions into customer environments and workflows • AI & Workflow Optimization • Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions • Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows • Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick • Executive & Customer Leadership • Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters • Lead QBRs, EBRs, mission reviews, and strategic planning discussions • Help customers define success metrics and measure progress against mission objectives • Capture baseline metrics before major deployments so impact can be proven, not assumed • Product & Market Intelligence • Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field • Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets • Growth & Expansion • Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact • Partner with Sales to support long-term account strategy and expansion readiness • Performance & Outcomes • Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes • Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one • Embedded Engagement • Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs
Benefits
• Competitive salary and 401(k) with employer match • Discretionary paid time off • Paid parental leave for all • Medical, dental, and vision plans • Fitness programs • Emotional and mental wellness support • Learning and development programs • Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. • $100,500—$160,800 USD • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT