ramp - Senior Fraud Operations Specialist | Singapore
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Requirements
• Fraud doesn't operate on a standard 9-to-5 schedule, and neither does this role. Candidates must have the flexibility to work nights, weekends, and holidays as part of a rotating on-call schedule to ensure 24/7 fraud monitoring and response. This is essential to maintaining Ramp’s commitment to protecting its customers and minimizing risk around the clock. • Minimum 5 years of experience in fraud prevention or investigations • Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries • Excellent collaboration, written and verbal communication skills • Experience with NACHA rules and regulations • Experience integrating AI into your daily work • Knowledge of SQL or Python • BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) • 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Fertility HRA (up to $10,000 per year) • Parental Leave • Unlimited AI token usage • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed) • REFERRAL INSTRUCTIONS • If you are being referred for the role, please contact that person to apply on your behalf. • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Responsibilities
• Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors. • Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior. • Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings. • Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues. • Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations. • Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary. • Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures. • Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls. • Document procedures and proactively identify opportunities for operational process improvement.
Benefits
• SGD 128,244 – SGD 176,372 • Offers Equity • The final compensation will depend on the location and level at which the candidate is hired. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • LinkedIn Profile • Based on the answer above, is there anything else you'd like to share in regards to your work authorization status • Please provide two distinct examples of financial fraud you have encountered, how they typically occur, the impact they might have on the business, and key strategies you would deploy to detect or prevent them. • A customer is calling in asking for help with access to their account, how would you authenticate that customer without asking for sensitive information such as SSN or Date of Birth? Please explain why? • Could you please highlight an example of where you developed a process improvement to optimize Fraud operational efficiency? • Recruiting Privacy Policy
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