GitLab - Customer Success Manager, DACH

• Understanding of Git and typical branching strategies • Knowledge of software development lifecycle and development pipeline • Understanding of continuous integration, continuous deployment, DevSecOps • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention • Experience partnering with customers to define and achieve business outcomes • Familiarity working with customers of sizes relevant to the assigned segment • Exceptional verbal, written, organizational, presentation, and communications skills • Detailed oriented and analytical • Strong team player but self-starter • Project management experience & skills • Strong technical, analytic, and problem-solving skills • Alignment with our values, and willingness to work in accordance with those values • Willingness to travel if needed and comply with the company’s travel policy • How GitLab will support you • Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible PTO (paid time off) • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Flexible Paid Time Off • Growth and Development Fund • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines: