coderabbit - Commercial Customer Success Manager
Requirements
• Great candidates often have these qualifications: • At least 3+ years of experience in customer success or account management • Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders • Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems • Strong knowledge of the customer success space, including experience with negotiations and procurement processes • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message • Ability to establish trust at the CxO level as well as with software development practitioners • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor • Excellent communication skills: business fluency in spoken and written English • Ability to travel about 25% of the time to meet with customers • Great candidates may also have one or more of these qualifications: • Experience with code review processes and tools • Familiarity with AI, software developer, and open source technologies • Experience with GTM at early-stage, high-growth, VC-backed startups • Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps • Experience with major cloud providers and cloud-native technologies • Familiarity with observability, RCA, and debugging practices • Collaborative Humans: Prioritizing collective intelligence • Fearless Innovators: Turning obstacles into growth opportunities • Persistent Passionate Developers: Thriving on complex, long-term challenges • Impact-Driven Creators: Crafting intuitive tools for developers • Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world
Responsibilities
• Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations • Drive engagement and adoption throughout the full customer journey • Own a book of business to include renewals and expansion opportunities (for customers with <5,000 employees) • Become a product expert and understand all components of CodeRabbit • Educate customers on the best product usage, ensuring they maximize the value out of it • Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit • Own customer-facing communications to ensure a professional and concise message • Develop and present periodic reviews to customer leadership
Benefits
• Work on cutting-edge technology with real-world impact • Collaborative and innovative environment • Competitive salary, equity, and benefits • Professional development opportunities
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