Lightspeed Commerce, Inc. - Support Specialist, German speaking

London, Greater London, United Kingdom£400/hour2mo ago

In Office EMEA Hotels Hospitality Support Specialist Quality Assurance

Requirements

• Experience supporting an iOS application • Computer networking experience or interest • Even better if you have, but not necessary • Passion in technology; • Working knowledge of Mac OS and basic knowledge of HTML/CSS; • Dutch or French written and verbal communication skills; • We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! • Please make sure to apply with a CV in English.

Responsibilities

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM • Flexibility on working days and shifts (weekends included) • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution • Work within our customer support platforms to document, track and resolve interactions • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member • Advocate and promote improvements to our products and services • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) • What you’ll be bringing to the team: • Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience • Excellent verbal and written communication skills in German & English • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows • Even better if you have, but not necessary: • Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms • Experience or knowledge of the Hospitality industry

Benefits

• Unlimited Annual Leave with our PTO scheme • £400 annually towards Health and Wellbeing • Private healthcare • Optical cover • Opportunity to join a growing team, in a fast-paced, high-growth company • Work with a team of incredibly talented and forward-thinking people! • Work for a team that values hard work, and knows how to celebrate the wins • In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. • To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.