perk - Senior Business Travel Consultant - Core hours - 2 years FTC - Remote
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events • At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. • For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
Responsibilities
• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange European and domestic travel, including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the Galileo GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service. • We Are Looking for People Who: • Are proficient in air fares and ticketing • Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously • Have great communication skills, fluency in English, both written and spoken is essential. • Have previous experience as a Business Travel Consultant. • Are well-organized, and capable of working to tight deadlines under pressure. • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. • Motivate and encourage the well-being of the team, displaying a positive attitude at all times. • Working Hours & Conditions • Working hours are within 7am - 7pm (1 weekend in 5 Shift rotations will be over a 5 week period). • This will be a 2 year Fixed Term Contract • An expectation of weekend working on a rotation is required
Similar Jobs
No credit card. Takes 10 seconds.