Venti Technologies - System Quality Engineer
Requirements
• Skills needed: Analyze data from real-world operations, perform root cause analysis, work closely with engineering teams. • Years of experience: Not explicitly stated in the job posting. • Education: Not explicitly stated in the job posting. • Certifications: None mentioned; however, a background that includes rigorous mathematics and deep learning may be beneficial but is not specified as required or preferred. • Must-haves: Ownership of end-to-end triage and investigation processes for live and post-run operational issues, experience with system behavior analysis, stack stability issue identification, performance degradation assessment, workflow inefficiency resolutions, safety event support, mitigation recommendations. • Knowledge base: Experience contributing to a recurring issue knowledge base is implied but not explicitly stated as required or preferred.
Responsibilities
• Perform end-to-end triage and investigation of live and post-run operational issues, in-cluding failure analysis and root cause analysis. Identify abnormal behaviors, deter-mine issue origins, validate fixes, and drive the full issue lifecycle in collaboration with engineering teams. • Develop and maintain triage documentation and operational artifacts, including SOPs, process training, release notes, and recurring issue knowledge bases for internal and external stakeholders. Maintain iteration communication loop between engineers, op-erations and system. • Investigate performance issues impacting productivity, operational efficiency, and driv-er confidence. Assess safety-critical and near-miss events, support escalation when required, and contribute to safety and risk assessments by recommending mitigations. • Build, enhance, and maintain automation and tooling to streamline triage, analysis, and reporting workflows, improving overall triage efficiency and consistency. • Review operational metrics and analyze trends to identify recurring patterns across ve-hicles, sites, and software versions, driving improvements in system stability and per-formance.
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