Keeper Security - Systems Support Engineer (Night Shift)

Remote, US - Hybrid$48k - $48k3w ago

In Office Senior NA Support Engineer Systems Engineer Linux Shell Python

Requirements

• 5+ years of experience in IT Management and System Administration • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting • Experience working with Single Sign On (SSO) environments • Experience setting up and configuring Active Directory • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP • Excellent command of Linux Shell and PowerShell • In depth knowledge of prem/cloud/hybrid environments • Working knowledge of Python • Bachelor's Degree or equivalent experience • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) • Ability to adapt, overcome objections, and learn complex solutions • Excellent time management and communication skills

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle • Assist customers in the installation and deployment of Keeper’s software products • Track and monitor all support cases to ensure timely resolution and follow-up • Clearly identify, document, and find solutions for customer issues and product problems • Escalate critical customer situations to the appropriate level of management and engineering expertise • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses