Cleo (US) - Solutions Architect

• Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle • Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value • Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain) • Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem • Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote • Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround • Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives • Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies • Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements • Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases • Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity • Supply Chain Fluency • This role calls for someone who can operate as both a supply chain advisor and a technical architect, often in the same conversation. The table below outlines what strong looks like across both: understanding a customer's operational reality well enough to advise on it, and designing the integration architecture that actually solves it. • AI Fluency Competencies • The SA role carries a meaningful AI dimension on two fronts: applying AI tools to do the work of pre-sales at a higher level, and advising prospects on where AI-powered integration capabilities create tangible operational value. • Prerequisites • Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience • 5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment • Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms • Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice • Knowledge of B2B integrations including REST/SOAP APIs and JSON/XML data structures • Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles • Experience articulating AI-powered product capabilities to both technical and business audiences, translating relevant capabilities into measurable ROI • Preferred: hands-on experience with AI/ML-powered SaaS features including LLM applications, agentic AI workflows, or intelligent automation • Preferred: familiarity with common supply chain systems (ERP, WMS, TMS) and trading partner ecosystems • Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity • A few things we have to offer: • Compensation: $120,000 - $140,000 + Bonus potential • Great Healthcare + Dental + Vision • Culture of support, encouraging Life-Work balance • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Remote work environment • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day • We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [email protected].