worldly - Knowledge Manager
Requirements
• Master’s degree or equivalent work experience • Experience working in the Environmental, Sustainability, and Governance (ESG) space, supply chain management, or responsible sourcing, or other related industries • Experience creating content through a variety of mediums, including but not limited to written content, videos, images, and gifs • Knowledge of Higg Index tools or the Worldly platform • Knowledge of the apparel, footwear, and textile industry • WHAT WE CAN OFFER YOU • Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium. • Company-sponsored 401k with up to 4% match for US employees. • Incentive Stock Options. • 100% Parental Paid Leave. • Unlimited PTO. • 12 paid company holidays. • LIFE AT WORLDLY • Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level. • Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.
Responsibilities
• Curate, organize, and maintain Worldly's help center and knowledge base to ensure accurate and easily accessible information for customers. • Act as a subject matter expert for the Worldly platform and related methodologies, working closely with the Growth and Product teams to articulate the functionalities and value of the Worldly platform. • Define and execute knowledge management strategy aligned with business goals and customer experience objectives. • Manage communication with partner organizations such as Cascale to ensure that updates to Higg Index tools are communicated to customers and education content is kept up to date • Cross-functional collaboration with all internal teams, including Sustainability, Marketing, Sales, Partnerships, etc., to collect and document product knowledge • Optimizing Worldly AI Assistance capabilities by owning the creation, editing, and management of all knowledge base articles. • Leverage AI tools (e.g., Claude, ChatGPT) to scale content creation and updates as well as create AI-assisted workflows for ensuring consistency and accuracy. • Champion a culture of customer and partner success in which every customer or partner interaction is an opportunity to solve problems and strengthen the relationship with the customer • Owns end-to-end translation management for knowledge base documentation using Lokalise across 8 languages • Occasional travel for team off-sites or customer trainings • WE'D LIKE TO SEE • Bachelor’s degree or equivalent work experience • 5-7 years of experience creating content and documentation for customers, including trainings, help center articles, SOPs, FAQs, and/or internal enablement documentation. • Knowledge of basic sustainability concepts, committed to sustainability as evidenced by your professional or life experience • Knowledge of life cycle assessment (LCA) and/or other methodologies and tools for measuring environmental and social impact • 2-5 years of experience with Knowledge Base or CMS platforms like Zendesk, Confluence, Hubspot, Notion, etc. • Complex project management experience, with the ability to manage multiple customer or partner relationships simultaneously • Experience in a technology or SaaS organization with a fast-paced, growing environment, experience at a growth-stage startup a plus • Ideally working Eastern US or EU timezone, flexible to occasionally work early or late hours to accommodate global customer needs • Fluency across a variety of technology tools, including project management or customer success software, such as Microsoft Office suite of tools, GSuite, Zoom, Slack, CRMs, LMSs, etc., or similar • You thrive in fast-paced environments and are comfortable navigating ambiguity in your role. You can be scrappy when the need arises and are a committed team player.
Benefits
• Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees. • Use the office stipend to get the supplies you need. • Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves. • We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups. • Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events. • EQUITY STATEMENT • We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect. • $70,000 - $80,000 USD • 10% Annual Bonus Potential • Work-From-Home Stipends • Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.
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