Clariti Cloud Inc. - Director of Professional Services
Requirements
• 12+ years of experience leading and delivering enterprise-level or government transformation engagements in a SaaS, professional services, or civic technology environment. • Demonstrated track record of managing the most complex, highest-risk, multi-stakeholder programs end-to-end, including situations requiring recovery from dissatisfied clients or failed prior implementations. • Acknowledged thought leader within at least one prior organization on delivery methodology, client engagement, or public sector implementation. • Experience designing and owning delivery frameworks and feedback loops at an organizational level, not just executing within them. • Expert-Level Competencies • Business Acumen: Sees and unlocks new business opportunities with measurable impact; leverages understanding of customer and partner nuances to balance competing priorities; forecasts trends and builds strategic relationships across functions. • Business Acumen • Financial Acumen: Own and actively manage engagement-level financial performance, including project budget forecasting, cost tracking, margin analysis, and variance reporting across a portfolio of concurrent engagements. Apply expert-level financial acumen to model delivery scenarios, assess trade-offs between scope, cost, and timeline, and make or recommend resource allocation decisions that protect both client outcomes and Clariti's financial health. • Financial Acumen: • Communication: Holds the attention of large executive audiences; adapts presentations in real time; handles challenging Q&As and ad hoc speaking requests without preparation; structures all communication types for any audience. • Communication: • Continuous Improvement: Identifies problems before they surface; persuades cross-org stakeholders to undertake innovative process improvement; pioneers solutions where no standard exists; builds data-driven improvement cultures. • Continuous Improvement: • Customer Centricity: Intimately understands customer journey; builds and inspires a culture of high-quality service across the organization; drives NPS improvement through cross-functional collaboration and influence. • Customer Centricity: • Executional Excellence: Designs organizational systems and structures for teams that translate into high-quality output; motivates and inspires through challenging periods; plans across multiple initiatives without burnout. • Executional Excellence: • Functional Expertise: Recognized thought leader and go-to advisor for delivery and implementation; teaches next-generation experts; uses network to recruit and develop strong talent. • Functional Expertise: • Planning & Organizing: Articulates clear strategic vision; manages high-visibility, high-risk, broad-scale programs; proactively manages scope changes, crises, and contingencies. • Planning & Organizing: • Problem Solving: Drives organizational alignment for solutions affecting Clariti's overall position; develops new frameworks for complex problems; operates efficiently at top-level stakeholder scale. • Problem Solving: • Stakeholder Management: Breaks down barriers across functions and organizations; invests in relationships before dependencies arise; effectively manages complex conflict and ensures productive cross-team relationships. • Stakeholder Management: • Teamwork: Cultivates collaborative environments across levels, functions, and geographies; champions and develops high-potential team members; balances team protection with broader company objectives. • Teamwork: • Technical & Methodological • Deep expertise in project management and agile methodologies with demonstrable evidence of applying them to large-scale transformation. • Strong data literacy, ability to establish baselines, define the right success metrics, connect project health to measurable outcomes, and communicate data-backed stories to executive audiences. • Proficiency in leading organizational change and managing ambiguity; exceeds customer expectations in dynamic, high-growth environments. • Familiarity with public sector or civic technology projects strongly preferred. • Ability to travel within the United States and Canada approximately 30-40%. • Experience with Salesforce-based platforms or GovTech/civic technology ecosystems • Familiarity with permitting, licensing, or government service delivery workflows • Experience managing System Integrator (SI) partner relationships on joint delivery programs • Background in organizational change management (Prosci, ADKAR, or equivalent) • Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or delivery efficiency • Experience in teams or practices transitioning toward AI-assisted delivery models
Benefits
• We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! * • 💰 The base salary range for this role is expected to be between $195-235K CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 • $195-235K CAD • If you have questions about compensation as we move through the process, we’re happy to discuss further. • Benefits depend on employment type (full-time, part-time, contract, etc). • Things to Note 📝 • Things to Note 📝 • Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. • Background checks • Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description. • Travel • We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply. • take ownership • growth mindset • communicate courageously • customer-focused • We welcome and encourage candidates of all backgrounds to apply. • Questions? We are here to help • If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [email protected] and we’ll be happy to support you.
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